Frequently Asked Questions
Everything you need to know about your Larroudé Brasil experience.
What is Larroudé's shipping policy within Brazil?
We offer standard and express shipping options across Brazil. Delivery times vary by region, but most orders are processed within 2 business days. You will receive a tracking number via email as soon as your order departs our warehouse.
How do I determine my correct shoe size?
Our footwear generally fits true to size. We provide a detailed size guide on each product page that includes measurements in centimeters to help you find the perfect fit between Brazilian and International sizing.
What is your return and exchange policy?
We accept returns and exchanges within 30 days of delivery, provided the items are unworn, in their original packaging, and accompanied by the invoice. Return shipping is free for your first exchange.
Which payment methods do you accept?
We accept all major credit cards, Pix, and interest-free installments (parcelamento) in accordance with our current promotional terms at checkout.
Where are Larroudé products manufactured?
Larroudé is proud to manufacture its high-quality footwear in Brazil, utilizing expert local craftsmanship and premium materials to ensure both comfort and high-fashion durability.
Can I modify or cancel my order after it has been placed?
To ensure fast delivery, we process orders quickly. If you need to change or cancel an order, please contact our customer service team within 1 hour of placement, and we will do our best to accommodate your request.